Quadient Introduces New Functionalities, Improves Its Customer Communications Administration Solution

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Advanced Automation, User friendliness and Significant User Encounter Improvements Empower Business Customers

Paris and Milford, Connecticut:   Quadient ,   an in helping businesses develop meaningful customer connections via digital and physical stations, announced today  the general accessibility to Quadient Inspire R14, probably the most feature-rich version to date associated with Quadient’ s flagship omni-channel customer communications management (CCM) solution. The platform offers over 1, 100 enhancements plus new features that concentrate on four key areas: simplifying the user experience; enhancing the particular personalization of communications; increasing interoperability to provide for more strong data and content incorporation; and providing highly scalable cloud and local deployments. Additionally , to improve time-to-value,   Quadient Inspire R14  contains more than 250 new beginner kits,   accelerators, test workflows, designs and incorporation connectors. According to analyst company IDC, “ Quadient will be on a journey to the impair and its Inspire Release fourteen is a critical step forward in order to automation and simpler construction with Docker containers plus OpenShift deployments. ”

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Key features of R14 include:

  • Future-proofing of CCM through cloud, hybrid and on-site deployments, reducing the time plus effort required to develop, check, deploy and maintain Inspire in public areas or private cloud conditions.
  • User encounter improvements that empower non-technical business users to easily and quickly support customer communications techniques. Business users are familiar with consumer expectations when it comes to a positive encounter.
  • Synchronized omni-channel preview capabilities that make it feasible to review the output in every file format on one screen (mobile, capsule, web, smartwatches) for fast approval and to meet shipping preferences. Today, individuals requirement to have a consistent experience throughout all channels.
  • The ability for business customers to  create personalized, reactive HTML emails  to get in touch with customers in real-time  simply by importing existing templates to the Inspire environment and then customize, schedule, deliver and monitor engagement.
  • Enablement of Inspire users in order to easily connect and expand key systems of report and customer engagement, which includes Salesforce® and Guidewire®. These types of systems hold critical client data that drives much better personalized communications and client experience.
  • Brand new connectors and accelerators that will integrate advanced capabilities like robotic processing automation (RPA) and automated language snel.
  • The ability to add Microsoft Power BI dashes and charts directly into  Quadient Customer Journey Mapping  applications, connecting users to some much wider set of information sources and insights. This permits companies to better link marketing communications based on customer behaviors.

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“ Our customers understand that conversation management is a critical element of delivering an engaging plus successful customer experience, and thus, we are excited to offer Quadient Inspire R14 to help all of them elevate the impact that will their communications are having, every while reducing costs plus operating more efficiently, ”   said  Chris Hartigan, key solution officer, customer encounter management, Quadient .   “ R14 delivers an effective and flexible cloud, crossbreed and on-premise solution that will ensures our customers possess the insurance they need to deploy Encourage, wherever they want to make sure their own vital customer communication requirements are future-proofed. Looking forward, our customers are certain that Quadient will keep on its dedication to market-leading innovation of customer marketing communications that deliver capabilities centered on enhancing and maximizing client experiences. ”

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Follow our CRM News page for breaking articles on Customer Relationship Management software. Find useful articles like How to Choose a CRM System, CRM 101, the CRM Method and CRM and the Cloud. And when you're ready let us help you find the right Customer Relationship Management software.

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