Talkdesk Unveils Virtual Agent, a good AI-Powered Solution to Improve Consumer Experience

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Virtual Realtor is first of Talkdesk’ t aggressive 20-in-20 release system to storm the get in touch with center industry with more than twenty product introductions in 2020 .

Bay area :   Talkdesk ®, Inc., the cloud get in touch with center for innovative businesses, today announced Virtual Real estate agent, a new product delivering synthetic intelligence (AI) to consumer self-service applications. Virtual Real estate agent, powered by Talkdesk iQ, is a conversational, intelligent associate deployed on the voice station allowing businesses to provide customers even when the get in touch with center is closed. Digital Agent leverages a voice-enabled chatbot, knowledge base plus text-to-speech technologies to deliver the human-like service, improving client satisfaction with around the clock, intelligent speaking support to solve issues very easily without agent interaction.

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The particular dialogue between businesses plus their customers has changed, along with empowered customers now dictating when they want service plus communicating through their favored channels. According to Gartner, thirty-one percent of chief details officers have deployed or even, plan to deploy, virtual client assistants in their enterprises; upward 10 percent from 2018. The particular infusion of AI within the customer service industry, most notably by means of Talkdesk iQ powered options, strengthens self-service capabilities along with deeper, real-time reporting plus analytics to show patterns and provide insights to customer encounter leaders and teams.

“ Virtual Broker provides relief for get in touch with centers that are overwhelmed along with customer inquiries and problems, ” said Tiago Paiva, chief executive officer, Talkdesk. “ We have been excited to bring our clients an AI-driven customer service app that will make contact centers better by addressing customer requirements with an automated agent which is constantly learning, reducing the amount of calls and freeing brokers to address more complex service phone calls. ”

As opposed to other virtual agents that offer rudimentary voice experiences plus rely on third party AI technologies, Talkdesk’ s Virtual Broker is natively built in the particular cloud and learns through interactions to deliver human-like encounter and improved customer travels. Virtual Agent is ideal for resolving common issues and automating routine tasks when agencies are not available after hours, or free agents during top traffic periods, allowing them to concentrate on more complex issues. Using CUSTOMER RELATIONSHIP MANAGEMENT data, interactions are individualized and integrated with ticketing systems to create cases plus schedule callbacks when an broker becomes available. Contact centers can improve operational efficiencies simply by solving issues without real estate agent interaction and improve self-service Key Performance Indicators (KPIs) by shortening the amount of period required for customers to receive solutions and resolve issues.

The announcement associated with Virtual Agent is the to begin an ambitious program in order to storm the contact middle industry by starting 2020 with 20 product opening paragraphs. Talkdesk has built its status as an industry disruptor by way of a rapid pace of development that has brought more than six hundred features to the market in the last 18 months. This pace proceeds as Talkdesk aims to completely reveal its aggressive 20-in-20 plan at Opentalk® 2020, the premier customer encounter (CX) event of the calendar year.

The Talkdesk 20-in-20 program rolls out within a series of announcements beginning with Va, continues with a steady cadence of market-disrupting announcements plus concludes in April along with significant news, disclosures plus celebrations at Opentalk 2020, April 22-23, at Boat dock 35 in San Francisco, CALIFORNIA. This annual event combines dozens of speakers and a large number of attendees for a thought-provoking meeting focused on the customer experience sector. Opentalk 2020 attendees are usually immersed in the insightful views of innovative leaders plus experts driving the customer encounter revolution. Featuring two days associated with sessions designed for CX professionals, contact center leaders, technology (IT) professionals and the Talkdesk user community, Opentalk 2020 is the conference to learn guidelines and trends from thought-leaders and peers within the CX industry.

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“ Talkdesk innovates quicker, and delivers more worth to our customers, than some other contact center solution supplier. In just the past two years Talkdesk has introduced more than 600 functions, including 200 patents, which usually paved the way for the 20-in-20 launch, ” said Charanya Kannan, chief product officer, Talkdesk . “ The dedication to innovation is a continuous at Talkdesk and represents our desire to be one stage ahead and make achievable the seemingly impossible. It really is in our corporate DNA, models us apart and places Talkdesk at the forefront from the contact center solutions market. ”

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